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FAQs on Order
--How
do i place order ? ( see How
To Order NOW )
Please pick up items from our website www.sneakerone.com
and then send your interested items to us, we will give you price
base on your ordered items and quantity. After you accept price,we
will send our payment info to you for payment. and then the shipment
can be make in 24 hours after payment received.
You can send order detail
included : model# , size ,quantity to us, or just fill the Order
Form and then get back to us at
sneakerone@gmail.com
--Do
you used Paypal ?
Paypal payment service is unavailable at present because there is no
bank can cash out Paypal payment in our local city. We are trying
our best to sort out this problem and sorry for the
inconvenience.You can shop with confidence, we are reliable seller
who targeting to long terms business relation with worldwide
customers.
--What
are your Payment Methods ?
We Only accept following 3 Methods at this time. (we don't use
Paypal ),we recommend to use western union transfer.
--What
are your Shipping Methods ?
We can ship orders via following carriers,however we highly
recommend to use EMS. ( EMS
agents links )
    
--How
long will it take to receive order after payment ?
We Stick to prompt delivery,noramlly we ship order out in same
day at the date we receive payment,and the tracking# can be
provided in 3 days, after we provide tracking#, then you can
expecting goods in 7 days, so you will spend totally 10 business
days to expect merchandises arrival.
Usually the shipping process is much faster and it only takes 5-7
days from the time we process your order, however we reserve the
right to take up to 10 business days because at times there are
circumstances out of control that delay the shipping process. Rest
assured, we make every attempt to get your order to you as fast as
possible.
--How
do I know what size to order ?
All shoes in our online catalog is true to size. Meaning if you wear
a size 12, our products are no different in size then the ones you
would buy at the store.
Size Chart for reference as followings:
Shoes
Size
Men Size:
US:
8 8.5 9 9.5 10 10.5 11 11.5 12 13 ( Extra
Large size 14, size 15 available )
UK: 7 7.5 8 8.5 9 9.5 10 10.5 11 12
EUR: 41 42 42.5 43 44 44.5 45 45.5 46 47.5
Women Size:
US:
5.5 6 6.5 7 7.5 8 8.5
UK: 3 3.5 4 4.5 5 5.5 6
EUR: 36 36.5 37.5 38 38.5 39 40
Kids Size:
Big
US: 3y 3.5y 4y 4.5y 5y 5.5y 6y
Small US: 11c 12c 12.5c 13c 1y 1.5y 2.5y 3y
Clothes Size
T-shirt:
L XL XXL XXXL XXXXL
Hoodies:
L XL XXL XXXL XXXXL
Jeans:
30 32 34 36 38 40 42 44
--Is
there Minimum Order required ?
We doing retail and wholesale business,customers not limited to
order fixed quantity,you can even order one pair, however different
quantity get different discounts,if you would get a lower price,you
should try to make an order at or about 6 pairs. if your
purchasing for re-wholesale,you can order 12 pairs/carton.
--How
are shoes packaged ?
All packaged in its original box. Merchandises are carefully
surrounded in protective material and packaged in a our inventory
wrap. Be aware that shoe boxes sometimes become damaged due to poor
handling by shipping carriers.
--Is
there any extra cost happened to me when i recieving goods ?
There are no any extra cost happened to you,we have paid insurance
and shipping cost in our side.
--When
do I get my tracking number ?
As soon as we receive a tracking number from our shipping carrier,
we will immediately add that information to your order as well as
email it to you. normally you can receive tracking# in 2 days. (
most time we can provide tracking# in 24 hours )
--I
received my tracking number, however it says no records on the
carrier website ?
We can have the tracking# once shipment release,and then send
tracking# to you for tracking purpose,if you cannot see records on
the site right away,please try to see records later,because sometime
the carrier input the shipping information not so quick,however,we
can gurantee that the shipment been on the way if you have received
tracking#.
--If
there
is a problem with the shoes I have received, what should I do ?
If there is any problem with your order, please contact us
immediately. Inform us of the problem with your order and we will
give you instructions on our return policy.
--If
received the wrong order,what can i do ?
Customers have an option of either requesting a refund or and
exchange for their merchandises,This request must me forward to us
within 7 business days from delivery,and in both options,returned to
our inventory within 10 business days from the date of receipt. The
return address will be provided to you by a customer supporter after
receiving request.Please NOTED: the used items will not accept
refund or return. we accept REFUND.
Are Your Products
Authentics or Real ?
By purchasing from SneakerOne,
you agree to accept the points listed below.
- SneakerOne has no
affiliation with Jordan or Nike, or any other brand not mentioned
herein.
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